| Access-Level |
No Login required |
― Login |
― Login |
| Subscription Model |
none |
none |
Annual subscription, 1 license per production site, unlimited users |
| Machine Overview |
 |
- Machine Inventory
- Support-Level Status
- Submit Support Ticket related to a machine
- Machine related links to Basic Insights Dashboard and Machine Documentation
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- Machine Inventory
- Support-Level Status
- Submit Support Ticket related to a machine
- Machine related links to Basic Insights Dashboard and Machine Documentation
|
| Support Tickets |
- Send Support Ticket requests
|
- Support ticket overview with the possibility to create new tickets and status tracking
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- Support ticket overview with the possibility to create new tickets and status tracking
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| Self Support |
- Full access to knowledge articles
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- Full access to knowledge articles
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- Full access to knowledge articles
|
Machine Documentation
- Interactive catalogs available for: welders, coating, curing, bodyformers, testers, presses, heat-sealing, curling and lining delivered from 05.2024.Soudronic Bergdietikon machines only!
- Contact our After Sales department (spareparts@soudronic.com) for machines delivered prior to 05.2024
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- Digital spare parts catalogs
- Instruction manuals, wiring diagrams
- Spare parts requests directly from digital spare parts catalogs
|
- Digital spare parts catalogs
- Instruction manuals, wiring diagrams
- Spare parts requests directly from digital spare parts catalogs
|
| e-Learning Academy |
|
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- Access to all high quality e-Learning content
|
Insights (Machine Performance Data)
- To connect production lines, Insights Pro is required.
For single machines, Insights Ready is required.
- Machines delivered from 10.2023 are equipped with Insights Ready.
- Contact our After Sales department (spareparts@soudronic.com) for machines delivered prior to 10.2023.
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- Basic dashboards with time-limited (8 hrs) live production statistics at line, machine and component level:
- Line / machine status
- Top 5 errors statistics
- Event log
- Machine States
- Overall Equipment Effectiveness (OEE)
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- Premium dashboards with time-unlimited live production statistics at line, machine and component level:
- Line / machine status
- Top 5 errors statistics
- Event log
- Machine States
- Overall Equipment Effectiveness (OEE)
- Data export
- User management
- Future developments
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